If you get a "smart card expired" or "access denied" error message on your all digital device, try these basic troubleshooting steps. Check that connections are secure if a connection was loose error may change to 'Access Denied' Power cycle; unplug from power source, wait 30 seconds, and plug back in. Check that there are only three cords coming out of the back of the All Digital Device Cable In cable from the wall cable source Power cord plugged into the power outlet Only One Out source to the TV input. Only one of the three types RCA – AV Out HDMI – HDMI Out Coaxial – TV Out NOTE Please connect only one output for video. Connecting more than one type of output may cause errors. If your issues is not resolved following the above steps, please call our technical support automated system to have your boxes reset Call 1-877-692-2253 from the phone which is on your Sparklight account Press 2 for Technical Support Press 1 for TV/Video service Press 1 for 'Smart Card Expired' or 'Access Denied' errors* You will hear message and a reset signal will be sent to boxes. Please wait for up to 10 minutes for reset signal. If problem persists, please contact a technical care representative. Was this article helpful? 107 out of 286 found this helpful We're sorry to hear that! Please tell us why. Submit Related articles How do I Connect and Activate my Digital Receiver? Digital Receiver Resets or Reboots Troubleshooting TV Service "Channel Not Available" How Do I Use TV Everywhere?